The Day in the Life of a Customer Service Superstar
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by: CaryCavitt
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Word Count: 537
Sara Smith was considered a shining example to others at her organization. Not only was she well liked by her fellow co-workers, but over the years she had gained a loyal following of customers by her outstanding personality. She clearly understood that people will always respond well when they are treated kindly.
Sara had what it took to be what I would classify as a "customer service superstar." She had the ability to keep customers and help others within the organization to become their best on the job. Each day Sara made a positive impact for the company and consistently delivered outstanding customer service.
Anyone who knew Sara would always comment on her geniune friendliness toward others. Customers would feel comfortable from the start because of the warm and friendly welcome she gave to them. She consistently showed others respect and always took an interest in others. Even her pleasant tone of voice had a way of drawing people back. Her ability to make customers feel important was due to how Sara consistently gave them her undivided attention.
The way Sara listened to her customers made it clear that she truly cared that their needs were met. She had the ability to ask the right questions without interrupting or losing patience. Sara clearly had the ability to gain the customer's trust within the first few minutes simply because she consistently offered the gift of listening.
Another admirable attitude that Sara consistently projected was in how she showed enthusiasm in serving her customers. People were attracted by how she consistently gave the impression that she truly enjoyed helping others. Customers would walk away feeling as if Sara felt honored to serve them. Having this positive attitude also had a way of bringing out the best in her co-workers as well.
Her co-workers never once heard Sara complain. Not only did she show appreciation, but Sara also had a way of making others feel appreciated for doing business with the organization. Customers would feel that they were being served by the most thankful person in the world. This not only created a positive experience for the customer, but also gave them the desire to want to return in the future.
Sara also had an innate ability of making her customers feel accepted by the sincere respect and warm welcome that she consistently showed to others. Never one to speak unkindly, Sara always had an encouraging word to both her co-workers and customers. Her words were always positive, encouraging, and never critical. Everyone on her team appreciated how she chose her words wisely.
Customers could not help but walk away feeling that they were just given the absolute best service. This is because Sara understood the power of appreciation and respect for the customer. Each day customers would ask to be assisted by Sara. Many customers would drive out of their way simply to be served by her. She was highly valued within her company, a positive encouragement to her fellow co-workers, and loved by her customers. This is what made Sara an outstanding superstar in the field of customer service.
About the Author
About the Author: Service That Attracts founder Cary Cavitt is a professional customer service speaker. He has authored seven books on the topic and is available for keynote speaking and onsite seminars throughout the United States. Read more excellent customer service articles and customer service tips on how to develop excellent teams.
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